Responsible Gaming
at dhaka baji —
Play Smart, Stay Safe

1. Age Restriction & Eligibility

As part of our Know Your Customer (KYC) process, all new players are required to verify their identity before a withdrawal can be processed. Acceptable identity documents include a valid National Identity Card (NID), passport, or driving licence. Date of birth is cross-checked against the submitted document, and any account found to belong to a person under the age of 18 will be permanently closed with all funds returned to the verified payment source where legally permissible.

Parents and guardians are encouraged to make use of parental control software to prevent underage access to online gambling platforms. Tools such as Net Nanny, Kaspersky Safe Kids, and similar applications can be configured to block access to gambling websites on shared or family devices. dhaka baji actively supports any effort to keep the platform away from minors and will cooperate fully with any inquiry relating to underage access.

2. Understanding Problem Gambling

Gambling is intended to be a form of entertainment — a fun, occasional activity enjoyed responsibly by millions of adults. For the vast majority of dhaka baji players, it remains exactly that. However, for a small percentage of people, gambling can develop into a compulsive behaviour that causes financial, emotional, and social harm. dhaka baji takes this risk seriously and provides the tools and information needed to keep gambling in a healthy context.

Problem gambling — sometimes called gambling disorder — is characterised by an inability to control gambling impulses despite negative consequences. It can affect anyone regardless of age, income, or background. Recognising the early warning signs is the most important step toward addressing the issue before it escalates.

Common Warning Signs

You or someone you know may be experiencing a gambling problem if any of the following patterns are present:

• Spending more money or time gambling than originally intended;
• Chasing losses — betting more to try to recover money already lost;
• Lying to friends, family, or colleagues about gambling activity or losses;
• Neglecting work, studies, family responsibilities, or personal health due to gambling;
• Borrowing money, selling assets, or using savings earmarked for other purposes to fund gambling;
• Feeling restless, irritable, or anxious when attempting to reduce or stop gambling;
• Gambling as a way to escape stress, depression, anxiety, or other emotional difficulties;
• Repeated, unsuccessful attempts to cut down or stop gambling entirely.

3. Self-Assessment

The following self-assessment questions are adapted from internationally recognised responsible gaming frameworks. Answer honestly — your responses are for your own reflection and are not recorded by dhaka baji unless you choose to share them with our support team.

4. Player Control Tools

dhaka baji provides a suite of tools that put you firmly in control of your gambling activity. All tools are accessible directly from your account settings panel and take effect immediately unless otherwise stated. You do not need to contact support to activate most of these features — they are self-service by design.

5. Deposit & Spending Limits

Setting financial limits is the single most practical step a player can take to ensure gambling stays within budget. dhaka baji encourages every player — not just those concerned about problem gambling — to set a deposit limit from day one. Think of it as a pre-commitment to a personal entertainment budget, the same way you might set a budget for dining out or going to the cinema.

Limit Type	Available Periods	Takes Effect	Increase Review Period
Deposit Limit	Daily / Weekly / Monthly	Immediately	7 days
Loss Limit	Daily / Weekly / Monthly	Immediately	7 days
Wager Limit	Daily / Weekly / Monthly	Immediately	7 days
Session Time Limit	Per session / Daily	Immediately	24 hours

All limits apply across all payment methods accepted on the platform, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. There is no way to circumvent an active limit by switching payment methods — the restriction is applied at the account level, not the payment-method level.

We recommend starting with a monthly deposit limit that reflects your genuine disposable entertainment budget — a figure that, if lost entirely, would not affect your ability to meet household expenses, loan repayments, or savings goals. A reasonable starting point for many players is between ৳1,000 and ৳5,000 per month, though the right figure will vary significantly based on individual financial circumstances.

6. Self-Exclusion

Self-exclusion is a formal, binding agreement between you and dhaka baji in which you voluntarily exclude yourself from all gambling activity on the platform for a specified minimum period. It is designed for players who have identified that their gambling behaviour has become problematic and who want a firm, reliable mechanism to stop.

How to Request Self-Exclusion

You can initiate self-exclusion through any of the following channels:

• Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion and follow the on-screen instructions;
• Live Chat: Contact our support team via the live chat feature available 24/7 on the platform and request self-exclusion verbally. Our team will process the request within one hour of receipt;
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request", including your registered username and the desired exclusion period.

Exclusion Periods Available

• 6 months (minimum period);
• 1 year;
• 2 years;
• 5 years;
• Permanent (indefinite — account closure with no re-registration permitted).

What Happens During Self-Exclusion

• Your account is immediately locked — login is not possible for gambling purposes;
• All pending bonus offers and promotional credits are forfeited;
• All marketing emails, SMS notifications, and push alerts are stopped within 24 hours;
• Your account profile is flagged to prevent re-registration using the same identity documents or payment details;
• Any remaining withdrawable balance can be requested via our support team;
• Your exclusion record is retained indefinitely to prevent circumvention even after the exclusion period ends.

7. Support & Resources

dhaka baji's in-platform tools are designed to empower you to manage your own gambling behaviour. However, if gambling has already caused significant harm — financial, emotional, or relational — professional support from trained counsellors is the most effective path forward. We encourage any player who is struggling to reach out to the following resources.

Professional & Community Support

If you feel gambling has become a serious problem in your life, we strongly encourage you to seek professional guidance. While dhaka baji does not endorse specific third-party organisations, the following types of support services are available internationally and may be accessible from Bangladesh:

• Gamblers Anonymous (GA): A peer-support fellowship for people who believe they have a gambling problem. GA operates on a 12-step programme and has an international network of chapters, including online meetings accessible from Bangladesh;
• National Problem Gambling Helplines: Many countries operate free, confidential helplines staffed by trained counsellors. Check with your local health authority for the service available in your region;
• Mental Health Professionals: Cognitive Behavioural Therapy (CBT) has a strong evidence base for treating gambling disorder. A licensed psychologist or counsellor experienced in addictive behaviour can provide structured, personalised support;
• Financial Counselling: If gambling has created debt or financial hardship, a certified financial counsellor can help you create a recovery plan. Many non-profit debt counselling services offer free initial consultations;
• Family Support: Problem gambling affects not just the individual but also those close to them. Gam-Anon is a support programme specifically for the family members and friends of people with gambling problems.

8. Safer Play Tips

The following guidelines represent best practice for maintaining a healthy relationship with online gambling. dhaka baji recommends that all players — regardless of experience level — review these principles regularly and consider them before each gaming session.

• Set a budget before you start: Decide in advance exactly how much you are willing to spend in a session and treat that amount as the cost of entertainment — not as an investment with an expected return;
• Never chase losses: Chasing losses is the most common trigger for escalating gambling problems. If you have reached your session limit, stop. The outcome of your previous session has no bearing on the next one;
• Take regular breaks: Step away from the screen periodically during long sessions. Use the session timer feature to set automatic reminders. Physical breaks reset focus and help you make more considered decisions;
• Avoid gambling when emotional: Do not gamble when you are stressed, upset, grieving, or under the influence of alcohol. Emotional states impair judgement and increase the likelihood of impulsive, high-risk bets;
• Keep gambling in perspective: Online casino games and sports betting are designed to be entertaining. They should never be your primary source of income, a financial safety net, or a solution to existing money problems;
• Balance gambling with other activities: Maintain a healthy social life, physical exercise routine, and other hobbies. Gambling should be one of many leisure activities — not the dominant one;
• Understand the odds: Every game on dhaka baji operates on a statistical house edge. In the long run, the mathematics favour the platform. Play with this understanding, not against it;
• Protect your account: Use a strong, unique password for your dhaka baji account and never share it. If someone else has access to your account, contact support immediately to change your credentials;
• Review your account history regularly: Your transaction history and betting records are available in your account dashboard. Reviewing them periodically helps maintain an accurate picture of your actual spending;
• Use all available tools: dhaka baji's responsible gaming tools exist precisely for situations where self-discipline alone is not enough. Using them is a sign of maturity and self-awareness, not weakness.